Returns & Refunds Policy
Last Updated: August 26, 2026
Ohio Storage Container wants customers to understand exactly what happens if an order needs to be cancelled, returned, exchanged, or refunded.
Shipping containers are large freight products that require specialized transportation, so returning a container is different from returning an ordinary parcel. Return transportation can involve tilt-bed trucks, flatbeds, cranes, or other commercial equipment depending on the container and location.
This policy explains which products may be returned, applicable time limits, transportation costs, exclusions, damaged or incorrect orders, and when refunds are issued.
If you have questions about a return before placing an order, contact Ohio Storage Container.
Return Window for Standard Shipping Containers
Eligible standard shipping containers may be returned within 14 calendar days of delivery.
This applies to qualifying:
- New one-trip shipping containers
- Used shipping containers
- Standard high cube containers
- Unmodified in-stock containers
- Other stock containers specifically confirmed as returnable
To qualify for a return, the container must:
- Be in substantially the same condition as when delivered
- Not have been structurally modified
- Not have been painted or altered by the customer
- Not have new doors, windows, vents, electrical systems, or other modifications installed after delivery
- Not have been damaged after delivery
- Be empty and accessible for collection
- Not contain hazardous, contaminated, prohibited, or difficult-to-remove materials
Please contact us before arranging any return.
Shipping containers should not be independently transported back to a depot or storage location without prior authorization.
Change-of-Mind Returns
We understand that a customer may occasionally decide that the container purchased is no longer suitable.
Eligible standard containers may be returned within the 14-day return period for reasons such as:
- Choosing the wrong size
- No longer needing the container
- Changing project plans
- Preferring a different condition
- Deciding to purchase another container type
For a change-of-mind return:
- The customer is responsible for return transportation costs
- Original delivery charges are non-refundable
- The container must meet the return-condition requirements described in this policy
- Any price difference for an exchange must be paid before the replacement is delivered
Ohio Storage Container does not charge a separate restocking fee on eligible standard-container returns.
Because return transportation for shipping containers can be expensive, we strongly encourage customers to confirm size, condition, placement, and intended use before ordering.
Read Our Shipping & Delivery Policy
Custom and Modified Containers
Containers that have been modified specifically for a customer are generally not eligible for change-of-mind returns once fabrication or customization has begun.
Examples include containers with:
- Custom roll-up doors
- Personnel doors
- Windows
- Electrical packages
- HVAC systems
- Insulation
- Custom paint
- Interior walls or finishes
- Shelving or workbenches
- Custom ventilation
- Cut-down lengths
- Welding or structural modifications
- Plumbing
- Specialized equipment
- Other customer-requested fabrication
Before custom work begins, customers should carefully review the agreed specifications.
If a custom container is delivered incorrectly or does not materially match the written specifications agreed upon for the order, contact us promptly so we can review the issue.
Contact Ohio Storage Container
Special-Order Products
Products sourced specifically for an individual customer may have different return eligibility.
This can include uncommon sizes, specialized equipment, containers brought in specifically for a particular project, or products ordered from a third party at the customer’s request.
If an item is considered special order or non-returnable, this should be disclosed before the order is finalized.
Defective, damaged, or incorrectly supplied special-order products are still handled under the applicable sections of this policy.
Refrigerated Containers
Stock refrigerated containers that have not been modified may be eligible for return within the standard 14-day period when return eligibility was confirmed as part of the sale.
The unit must be returned in substantially the same condition in which it was delivered.
Because refrigerated containers contain specialized electrical and refrigeration equipment, damage caused by:
- Incorrect electrical connections
- Incompatible voltage or phase
- Unauthorized repairs
- Customer modifications
- Improper operation
- Physical damage after delivery
may affect return eligibility.
Customers should confirm the electrical and operating requirements of a refrigerated container before installation.
Shipping Container Accessories
Unused and uninstalled accessories may be returned within 30 calendar days of delivery, unless the product was custom-made or specifically identified as non-returnable.
Returned accessories should be:
- Unused
- Uninstalled
- Complete
- In resalable condition
- Returned with included parts and hardware
Customers are responsible for return transportation or shipping costs for change-of-mind accessory returns.
If we shipped an incorrect or defective accessory, contact us so we can arrange an appropriate resolution.
Used Container Condition
Used shipping containers have previously been in cargo service and will normally show cosmetic wear.
Depending on the age and grade of the container, normal wear can include:
- Dents
- Scratches
- Surface rust
- Faded paint
- Patches
- Previous shipping markings
- Minor repairs
- Floor staining
- Cosmetic imperfections
These characteristics alone are not normally considered defects when they are consistent with the condition or grade purchased.
A used container sold as wind and watertight is not represented as new or cosmetically perfect.
If you have specific appearance requirements, discuss them with our team before ordering or consider purchasing a new one-trip container.
Damaged Containers
We ask customers to inspect their container as soon as reasonably possible after delivery.
If the container appears to have been damaged during transportation or arrives with an issue that is materially inconsistent with the condition purchased, contact us promptly.
For visible delivery damage or an incorrect container, please notify us within 7 calendar days of delivery whenever reasonably possible.
Please provide:
- Your name
- Order number or invoice number
- Delivery address
- Container identification number, if available
- Description of the issue
- Clear photographs or video showing the problem
Do not attempt major repairs or alterations before allowing us an opportunity to review the issue.
Depending on the circumstances, an appropriate resolution may include:
- Repair
- Replacement
- Exchange
- Partial refund
- Full refund
The appropriate remedy will depend on the nature and extent of the problem.
Incorrect Container Delivered
If Ohio Storage Container delivers a materially different product from the container stated on your order or invoice, contact us promptly.
Examples may include:
- Incorrect container size
- Incorrect container type
- Incorrect new or used condition
- Missing agreed modification
- Materially incorrect configuration
When the error is attributable to Ohio Storage Container, we will work with you to correct the order.
Reasonable transportation costs associated with correcting our error will not be charged to the customer.
Delivery Placement Is Separate From Product Condition
A container is not considered defective simply because the delivery driver cannot place it in a customer’s preferred location.
Placement depends on:
- Truck access
- Ground conditions
- Overhead clearance
- Available unloading space
- Safety considerations
- Property obstacles
- Delivery equipment
Customers are responsible for providing accurate access information and preparing a suitable delivery location.
If the container is delivered as ordered but the requested placement cannot be completed because the site is inaccessible or unsafe, applicable transportation or redelivery costs may remain the customer’s responsibility.
Please review our Shipping & Delivery Policy before ordering.
Order Cancellations Before Delivery
If you need to cancel an order, contact us as soon as possible.
Standard In-Stock Containers
Orders for standard, unmodified containers may generally be cancelled for a full refund if:
- Transportation has not been dispatched
- The container has not been specially sourced
- No custom modification work has begun
- No non-refundable third-party costs have already been incurred specifically for the order
Orders Already Scheduled or Dispatched
If a delivery vehicle has already been dispatched, transportation or cancellation costs already incurred may be deducted from the refund.
If the container has already been delivered, the request will be handled under the return provisions of this policy.
Custom Orders
Once custom fabrication, modifications, or special sourcing has begun, cancellation may no longer be possible or the refund may be reduced by costs already reasonably incurred for the project.
We will explain any applicable cancellation costs before processing the cancellation.
Exchanges
Eligible standard containers may be exchanged within the 14-day return period.
For customer-requested exchanges:
- The original container must qualify for return
- The customer is responsible for applicable collection and replacement delivery costs
- Any difference in product price must be paid before the exchange
- If the replacement container costs less, the applicable difference will be refunded after the original container has been received and approved
If an exchange is required because Ohio Storage Container supplied the wrong product, reasonable transportation costs to correct the error will be our responsibility.
Return Transportation
Because shipping containers cannot normally be returned by parcel service, transportation must be coordinated in advance.
Contact us before arranging collection.
Depending on the location and container, return transport may require:
- Tilt-bed truck
- Roll-off equipment
- Flatbed trailer
- Crane-assisted loading
- Other suitable commercial equipment
For change-of-mind returns, the customer is responsible for return transportation costs.
We can help coordinate transportation when available, or the customer may arrange an appropriate insured carrier after receiving authorization from Ohio Storage Container.
The container must be accessible and ready for loading on the agreed collection date.
Original Delivery Charges
Original delivery charges are generally non-refundable when:
- The correct container was delivered
- The customer changes their mind
- The customer ordered the wrong size
- Project plans change
- The container is returned for a reason unrelated to an error by Ohio Storage Container
If the return results from an incorrect container, material product defect, or another confirmed error attributable to Ohio Storage Container, we will determine the appropriate transportation resolution as part of the claim.
Refund Processing
Once an approved return has been collected and received, we will inspect the container or product to confirm its condition.
Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
Refunds are issued to the original payment method whenever reasonably possible.
The time required for the funds to appear in your account after we process the refund depends on your bank, card issuer, or payment provider.
Any applicable and previously disclosed return transportation charges or other authorized deductions will be shown when the refund is processed.
Refunds for Cancelled Orders
For eligible cancellations made before dispatch, refunds are generally processed within 5–10 business days after cancellation is approved.
Your financial institution may require additional time to post the funds to your account.
Products That Cannot Be Returned for Change of Mind
Unless otherwise agreed in writing, the following are generally not eligible for buyer-remorse returns:
- Containers modified specifically for the customer
- Custom-fabricated containers
- Containers altered after delivery
- Custom-painted units
- Customer-damaged products
- Containers contaminated after delivery
- Products that cannot be safely transported
- Special-order products identified as non-returnable before purchase
- Products returned outside the applicable return period
This does not remove any applicable rights concerning products that were supplied incorrectly or have a confirmed defect that was not disclosed as part of the purchased condition.
How to Request a Return or Refund
To begin a return, exchange, cancellation, or refund request, contact Ohio Storage Container.
Please provide:
- Your full name or business name
- Order or invoice number
- Delivery address
- Container or product purchased
- Reason for the request
- Photographs when the request concerns condition or damage
- Your preferred resolution
Do not arrange return transportation until the return has been reviewed and authorized.
Questions About Your Order?
We would rather answer a question before purchase than have a customer order the wrong container.
Before placing an order, review:
If anything remains unclear, contact Ohio Storage Container before completing your purchase.